Administration and ongoing
management of Jamf Pro.
Additional users are billed
in blocks of twenty (20).
Access to our Help Desk from 6 AM to 6 PM, Monday – Friday
Additional users will be billed
separately at an agreed-upon rate.
Yes, we have a stack of support tools designed specifically for Windows and Linux devices. Our rule of thumb is that 80-90% of your environment should consist of Macs. We are also well equipped to migrate “windows-specific” applications to cloud-hosted environments, allowing for easy access from your Mac.
We always perform a comprehensive discovery the month prior to providing end-user support. During this process we take a deep-dive into your environment, enroll your devices in our systems, develop documentation, and cross-train resources. After discovery is complete, we begin providing end-user support.
While we take a remote-first approach, we recognize that certain situations require an onsite presence. Our Apple Help Desk utilizes powerful tools and can triage the majority of issues remotely in a matter of minutes. Anytime that an issue can not be resolved remotely, we will deploy onsite resources. Onsite Support is currently available in the following regions:
Our standard Help Desk hours are Monday through Friday from 6 AM to 6 PM Pacific Time. All clients receive access to our Emergency After Hours Support Line; requests are routed to a team of certified, on-call consultants. With approval by an authorized contact, we will provide support. After Hours support is billed in addition to the Monthly Service Agreement fee.
Support is the primary focus of our Monthly Service Agreements. Major environmental changes will constitute a flat-rate project fee for a defined scope of work. Here are a few examples of projects that constitute a flat-rate project fee:
We aren’t looking to be just another “IT company” or Managed Service Provider. We are focused on building exceptional environments that allow businesses to operate with greater efficiency and less down time. All of our consultants are certified, groomed, and well-equipped to provide value by offering insight and expertise.