Introducing Simple
and Predictable Billing.

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JAMF PRO
ADMINISTRATION

Administration and ongoing
management of Jamf Pro.

$17.50+

PER USER
PER MONTH

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100+ USERS

Additional users are billed
in blocks of twenty (20).

APPLE
HELP DESK

Access to our Help Desk from 6 AM to 6 PM, Monday – Friday

$60+

PER USER
PER MONTH

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50+ USERS

Additional users will be billed
separately at an agreed-upon rate.

MANAGED
APPLE IT

This is Interlaced’s “all-you-can-eat”
Managed Services solution.

$125+

PER USER
PER MONTH

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25+ USERS

Additional users will be billed
separately at an agreed-upon rate.

  • - Dedicated Account Manager
  • - Licensing & Setup
  • - Ongoing Maintenance
  • - Proactive Improvements
  • - Device Inventory
  • - Device Monitoring & Management
  • - Security Hardening
  • - Access to Interlaced Projects Team
  • - Everything from Jamf Pro Administration
  • - Unlimited Access to Apple Help Desk
  • - G Suite Administration & Support
  • - Standard User Onboarding & Offboarding
  • - Device Standards
  • - Device Procurement
  • - Self Service Tools
  • - Optional After Hours Support
  • - Everything from Apple Help Desk
  • - Account Strategy (vCIO)
  • - Custom User Onboarding & Offboarding
  • - Support for Cloud-based Systems & Servers
  • - Asset Lifecycle Management
  • - Vendor Management
  • - Optional Network Monitoring & Support
  • - Optional Onsite Support

FAQ's

Yes, we have a stack of support tools designed specifically for Windows and Linux devices. Our rule of thumb is that 80-90% of your environment should consist of Macs. We are also well equipped to migrate “windows-specific” applications to cloud-hosted environments, allowing for easy access from your Mac.

We always perform a comprehensive discovery the month prior to providing end-user support. During this process we take a deep-dive into your environment, enroll your devices in our systems, develop documentation, and cross-train resources. After discovery is complete, we begin providing end-user support.

While we take a remote-first approach, we recognize that certain situations require an onsite presence. Our Apple Help Desk utilizes powerful tools and can triage the majority of issues remotely in a matter of minutes. Anytime that an issue can not be resolved remotely, we will deploy onsite resources. Onsite Support is currently available in the following regions:

  • West Coast
    • San Francisco Bay Area
    • San Diego County
    • Orange County
    • Los Angeles Metro Area
  • East Coast
    • Philadelphia Metro Area
    • New York, NY
    • South Jersey, NJ
    • Baltimore, MD
    • Wilmington, DE

Our standard Help Desk hours are Monday through Friday from 6 AM to 6 PM Pacific Time. All clients receive access to our Emergency After Hours Support Line; requests are routed to a team of certified, on-call consultants. With approval by an authorized contact, we will provide support. After Hours support is billed in addition to the Monthly Service Agreement fee.

Support is the primary focus of our Monthly Service Agreements. Major environmental changes will constitute a flat-rate project fee for a defined scope of work. Here are a few examples of projects that constitute a flat-rate project fee:

  • Office Relocation or New Site Buildout
  • Network Modernization or Standardization
  • Low Voltage Infrastructure Buildout
  • Systems Migration (email, file sharing, servers and storage)
  • Implementation of new technologies
  • Mac Refresh or Mac Deployment
  • Jamf Pro Consulting (to meet a compliance standard or deadline)

We aren’t looking to be just another “IT company” or Managed Service Provider. We are focused on building exceptional environments that allow businesses to operate with greater efficiency and less down time. All of our consultants are certified, groomed, and well-equipped to provide value by offering insight and expertise.